Our Commitment to Privacy
Pro Home Contracting Inc. (“Pro Home”, “it”, “us” or “we”) is committed to protecting the privacy and confidentiality of personal information in its possession.
Pro Home does not knowingly or intentionally collect personal information from visitors who are under the age of thirteen (13). By using this Website or receiving any products of services from us, you represent and warrant that you are over the age of 18 and are lawfully able to accept this Agreement. If you do not have the capacity to enter into a legal agreement in the province, state, territory or country in which you reside, do not access or use the Website or receive any products or services from us unless your parent or guardian enters into this Agreement on your behalf and consents to your access to and use of the Website and any products or services we provide to you.
You can contact our Privacy Officer:
Name: Bryan Serrador
Attention: Privacy Officer
Please contact our Privacy Officer to obtain further information about Pro Home’s policies and procedures, to seek access to personal information Pro Home may have about you, or if you have any unresolved inquiries or concerns. Pro Home will respond to you and try to resolve your concerns. Pro Home may need to ask you for personal information to verify your identity.
Purposes: Pro Home may collect, use or disclose personal information for the purposes identified at the time of collection, as otherwise permitted or required by applicable law, or for any of the following purposes:
To provide communications, and deliver programs and event information;
To establish, maintain and manage our relationships with users of the Website;
To provide products and/or services to users and/or access to Pro Home’s Website;
To comply with Pro Home’s legal obligations and regulatory requirements;
To provide information to anyone working with or for Pro Home as needed for the provision of Pro Home’s products and/or services;
To develop and manage Pro Home’s business and operations;
For billing, accounting and debt collection services relating to Pro Home’s products and services;
To distribute publications, invitations, advertising, and other communications that Pro Home believes may be of interest to Pro Home’s clients, customers and other individuals;
To respond to questions and concerns of users;
To contact users for survey or client satisfaction purposes, or for the purpose of market or other types of research;
To detect and protect Pro Home and third parties from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing personal information with Pro Home’s insurers;
To otherwise communicate with Pro Home’s insurers;
To generate analytics, improve system design, create benchmarks and conduct trending analyses;
To comply with any laws, regulation, court orders, subpoenas or other legal process or investigation and to protect ourselves and other individuals from harm;
To support hosting and backend infrastructures of Pro Home or of third parties that assist Pro Home;
To generate location-based interactions;
To manage contacts and to manage the sending of messages;
To undertake registration and authentication of users;
To monitor system usage, server and software performance;
To assist you with technical support issues – it is important to note that most technical issues can be resolved without a Pro Home customer service representative viewing your personal information;
To assist in due diligence relating to any corporate action such as a financing, merger, amalgamation, sale or divestiture, provided that reasonable safeguards are taken to protect the confidentiality of personal information in our possession;.
For internal, external and regulatory audit purposes; and
For any other purpose for which Pro Home has your consent.
We also ensure that only our employees, or third parties, responsible for the Website operations, or for providing you with any products or services, have physical or technical access to personal information and only where such access is required to perform work authorized by us.
Pro Home will retain personal information only for the duration of your enrolment as a Pro Home user unless otherwise required by our obligations to you, to third parties, or by law. Personal information will be retained in fully encrypted, secure and segregated databases. If you choose to withdraw from the Services, we will securely destroy your personal information in our possession and control within a reasonable period of time, unless we are required to retain such personal information longer to fulfill our obligations to you, to third parties, or by law. However, we may retain non-personally identifiable information indefinitely.
We retain all personal information provided by you on secure servers in Canada or in jurisdictions outside of Canada. Some of our third party partners and service providers may store data received from you (including personal information) on servers in Canada or in other jurisdictions outside of Canada. Data, including personal information, stored outside of Canada will be subject to the laws of the jurisdiction in which such data is stored.
By accessing our Website you consent to the storage of your personal information in Canada or outside of Canada and recognize that if your personal information will be subject to the laws of the jurisdiction in which such data is stored. This consent includes all personal information provided via the Website including any password protected portion of the Website.
When Pro Home data is viewed via a mobile device, some data is cached in the memory of the device. That data is deleted when the related application is closed and does not persist. If the application is put in the background without closing, the data may remain in the cache. We take no responsibility for any unauthorized viewing of this data by third parties.
When possible, Pro Home will use non-identifiable, aggregate information (e.g. number of users and transactions) when providing information to any third party.
Consent: Pro Home takes a consent-based approach to the collection, use and disclosure of personal information. We collect personal information directly from you and may collect personal information about you from other sources, such as websites having links to or from this Website, government ministries, departments or agencies, government registries, investigators, health institutions or organizations, insurance companies or financial institutions. We will only obtain personal information from such organizations (e.g., your bank or other third party service providers) when you provide us with the account numbers, passwords or other credentials required to retrieve the personal information, for the purpose of providing you with use of our Website or use of products or services we provide to you.
Privacy legislation requires Pro Home to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.
When Pro Home receives personal information from you for the purposes of providing you with use of this Website, Pro Home’s products or services, or for other uses identified herein by Pro Home, you are providing Pro Home with consent as follows:
1. to allow Pro Home to deal with that personal information in a reasonable manner;
2. to allow Pro Home to provide your personal information to third parties it engages to provide or support Pro Home’s Website, or to provide any products or services to you;
3. to allow Pro Home to collect your additional personal information from third party sources when you provide us with information required to retrieve your information from such third party sources;
4. to allow Pro Home to use and store your personal information for the purpose of providing you with the products and services you purchase from Pro Home and to utilize this Website; and
5. to allow Pro Home to transfer your personal information outside of Canada (whereby your personal information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your personal information by Pro Home.
If you need to provide Pro Home with personal information about other individuals, including but not limited to any of your employees, agents, contractors or representatives, you represent and warrant to Pro Home that:
• where required by law and prior to your disclosure to Pro Home, you will obtain the consent of each individual to the collection, use and disclosure by Pro Home for the specific purpose(s) that the disclosure is made by you; and
• you only collect, use and disclose personal information of each individual in compliance with applicable privacy laws.
Providing Pro Home with your personal information or the personal information of other individuals is always your choice. When you use this Website, request products and/or services from Pro Home, utilize Pro Home’s services, or register with this Website, Pro Home asks that you provide information that enables Pro Home to respond to your request and/or provide you with Pro Home’s products or services. In doing so, you consent to Pro Home’s collection, use and disclosure to appropriate third parties of such personal information for these purposes.
There are legal exceptions where Pro Home will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if Pro Home must comply with a court order or governmental order.
Pro Home will never sell your contact details to a third party. Pro Home does not sell client lists or personal information to others. In providing Pro Home’s products or services or access to Pro Home’s Website, Pro Home may need to disclose the personal information Pro Home collects to other service providers or agents who perform various functions for Pro Home, provided such suppliers agree to keep all personal information private, confidential and secure and to use the personal information only to carry out work on Pro Home’s behalf.
In certain circumstances, Pro Home may be required to provide personal information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstance Pro Home may have a legal duty or right to disclose personal information without the individual’s knowledge or consent. Various government agencies such as the Canada Revenue Agency, Human Rights Commission, Ontario Ministry of Finance; Ontario Ministry of Labour, etc. and law enforcement, have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.
Privacy and Our Websites: Each time a visitor comes to the Website, Pro Home’s web server may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine’s TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities on Pro Home’s Website and/or webpages linked thereto. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. Pro Home may use this non-personal information to optimize Pro Home’s Website, products and/or services.
Pro Home may, from time to time, use “cookies” solely for security and authentication purposes. Cookies are small pieces of data which are stored on your computer or smart device to allow your Internet browser to remember something about a website and/or services. At your option, you may turn off Pro Home’s “cookies” using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of Pro Home’s Websites, products and/or services. To readjust your Internet browser’s cookies options, refer to the applicable instruction documentation for your particular Internet browser.
Pro Home may, from time to time, engage third parties to assist with this Website, and such third parties may track your usage, locate your geographic position, collect personal information, send messages to you on behalf of Pro Home, push notifications to you, and use “cookies”, as discussed herein.
Retention and Destruction of personal information: The amount of time Pro Home will retain personal information varies, depending on the use of this Website, the products or services Pro Home has provided, and the nature of the personal information that Pro Home holds. Pro Home retains personal information for such period of time as is necessary for Pro Home to maintain sufficient information so Pro Home may respond to any issues that arise at a later date or as is required by law.
When personal information is no longer required by Pro Home or by law, Pro Home will either convert it into an aggregated non-identifying form or Pro Home will appropriately destroy or erase the personal information in a manner that is in accordance with Pro Home’s current policies and procedures.
If you are a member and at any point you decide that you no longer wish to participate as an Pro Home member, your practice information record required for the Website will be deleted and a copy of such record will be stored offline in a secure archive in accordance with related laws. Should you reinstate your membership information from this record may be accessed and utilized by Pro Home.
Safeguards: Pro Home implements reasonable industry practices appropriate to the sensitivity of your personal information to protect Pro Home’s systems and personal information under Pro Home’s control against unauthorized access and use. We use administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, disclosure, copying, modification, disposal, or destruction in accordance with applicable legal requirements and industry best practices.
For example, we implement encryption and security controls to protect against unauthorized access to personal information during electronic transmission, and we train our employees to follow privacy and security practices specific to the Services. We also undertake security assessments to ensure that we maintain strong security controls.
Pro Home may engage third party external servers as well as other external services, including cloud services and cloud compatible servers, and Pro Home does not have any control over such external servers or services.
Electronic Communications: Email is frequently Pro Home’s preferred method of communicating with you and others, and, unless you object, Pro Home may use unencrypted plain text or html-based emails or messages when communicating with you. These emails or messages, and other electronic means by which Pro Home may communicate with you, may contain information that is confidential, unless you instruct Pro Home not to send such information electronically. Pro Home may communicate with you through other electronic means, in accordance with the contact information you provide to Pro Home.
While Pro Home makes every effort to secure all electronic communications within Pro Home’s control, there are inherent risks involved with exchanging information electronically. For example, such information may be accidentally or deliberately intercepted by third parties. Pro Home is unable to accept any responsibility or liability for any damages you may suffer as a result of the interception, alteration or misuse of any information during any electronic exchange of such information.
Pro Home will endeavour to be compliant with Canada’s Anti-Spam laws (“CASL”) in Pro Home’s commercial electronic communication with you. Should you fail to provide Pro Home with the requisite consent to send you commercial electronic messages, or withdraw such consent, Pro Home may be unable to provide, or continue to provide, this Website or some of Pro Home’s products and/or services that can only be provided if Pro Home receives appropriate and required personal information. CASL consent can be provided or withdrawn at: firstname.lastname@example.org.
An unsubscribe link will also be provided in our emails to you.
Keeping Information Accurate/Access and Correction: Pro Home relies on you to ensure that the personal information you provide to us while using the Website or any products or services that we provide to, relating to yourself or any other individual, is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You must verify all information created from your use of the Services and we recommend that you consult an accounting professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk.
You are responsible for ensuring that that the information you have provided is truthful, accurate, reliable and complete.
It is important to Pro Home that your personal information held by Pro Home is accurate and complete. Having accurate information about you enables Pro Home to give you better service. It also helps to ensure the accuracy of the information in our reports, displays, articles and support queries, you can help Pro Home keep personal information up-to-date by keeping Pro Home informed of any changes, such as a change of address, telephone number or any other circumstances.
With some exceptions, Pro Home has the right to access, verify and amend the information Pro Home has about you after Pro Home has received your written request and authenticated your identity.
In some situations, Pro Home may not be able to provide access to certain personal information as the right to access personal information is not absolute. If Pro Home does not provide you with the requested information, Pro Home will notify you in writing and explain Pro Home’s reason(s) for not fulfilling your request.
Despite Pro Home’s efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let Pro Home know and Pro Home will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from Pro Home. Pro Home will note errors, incomplete information or unresolved differences in information collected in any file it has relating to you.
Withdrawal of Consent: At any time and without penalty, you can withdraw your consent to Pro Home’s collection, use and disclosure of your personal information, subject to reasonable notice and any legal and/or contractual restrictions, by emailing us at email@example.com.
Should you choose to withdraw your consent, Pro Home may be unable to provide, or continue to provide, this Website or some of Pro Home’s products and/or services that can only be provided if Pro Home receives appropriate and required personal information. Consequently, should you choose not to provide Pro Home with the required personal information, Pro Home may be unable to offer this Website and such products and/or services to you.
You may, at any time, ask Pro Home not to send you further marketing materials about Pro Home’s products or services or if you do not wish to receive further invitations, you may unsubscribe or ask Pro Home not to contact you for these purposes.
You can also request that we close your account at any time, subject to reasonable notice and any legal and/or contractual restrictions, by emailing us at: firstname.lastname@example.org.
Once your account is closed, all personal information relating to your account will be deleted from our databases. However, anonymous transactional data (which does not personally identify you or any of your employees, agents, contractors and representatives) will be retained in our database.
Withdrawing your consent will not prohibit Pro Home from undertaking actions that Pro Home has already taken based on your prior consent.
Pro Home will advise you at the first reasonable opportunity upon discovering or being advised of an incident whereby your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by unauthorized persons or in an unauthorized manner.
Privacy Concerns: Pro Home will respond to questions and concerns relating to Pro Home’s personal information handling practices and this policy. Please direct such questions and concerns to our privacy officer with the following indication on the envelope, on the letter and/or in the email, as applicable – Attention: Privacy Officer
Individual Access: Upon request, we will inform you if we hold any personal information about you and provide you with access to this information, within a reasonable period of time, and as permitted in accordance with applicable laws. If we have any personal information about you, we will also tell you for what purposes it is used or disclosed, within a reasonable period of time, and as permitted in accordance with applicable laws.
You have a right to update any personal information that we hold about you. Should you wish to see the full contents of your personal information file, you must make a formal written request and mail it to our privacy officer with the following indication on the envelope and the letter – Attention: Privacy Officer. We will respond to you within a reasonable period of time, or let you know why there might be a delay.
© Pro Home Contracting Inc., 2021.